Privacy Policy

At Veloure Skin, we believe in transparency. Here is what information we collect and why:

Information Automatically Collected

When you browse our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, pages visited, and referring URLs. We use cookies and similar tracking technologies to enhance your experience and analyze website traffic.

• Process and fulfill your orders — This includes payment processing, shipping, and customer support
• Communicate with you — Order confirmations, shipping updates, and important service notices
• Improve our website and services — Analyzing traffic patterns and customer behavior
• Personalize your experience — Recommending products tailored to your skin concerns
• Send marketing communications — With your consent, exclusive offers and skincare tips
• Comply with legal obligations — Meeting regulatory requirements and fraud prevention

We never sell your personal information. We only share your data with trusted partners who help us serve you better:

• Shipping carriers — To deliver your orders such as USPS, FedEx, and DHL
• Payment processors — To securely process your payments such as Stripe, PayPal, and Shopify Payments
• Service providers — For marketing, data analysis, and customer support
• Legal authorities — When required by law or to protect our rights

We take the security of your personal information seriously. We implement industry standard security measures to protect your data, including:

• SSL encryption — All data transmitted between your browser and our website is encrypted
• PCI compliance — We adhere to Payment Card Industry standards for secure payment processing
• Regular security audits — We routinely review our security practices
• Access controls — Only authorized personnel have access to customer information

While no method of transmission over the internet is 100 percent secure, we continuously update our security protocols to protect your information.

You have control over your personal information. You can:

• Access and update your information — Log into your account to view and edit your profile
• Unsubscribe from marketing — Click the "unsubscribe" link in any marketing email
• Request data deletion — Contact us to request deletion of your account and personal data
• Opt out of cookies — Adjust your browser settings to refuse cookies
• Request data portability — Receive a copy of your data in a machine readable format

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.